Delivery time
Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 2-14 business days (excluding the day placing the order) depending on the delivery country and shipping method selected.
These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although ee cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
Business Days: 9:00 am - 6:00 pm Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday are usually processed by the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.
Please note that for first time customer, the delivery time may be slightly longer due to the verification process with bank for payment authorization and security control reason. You may check your order status in "my account".
PLEASE NOTE: Since some of the Customs in the European countries including UK, France and Germany may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please "contact us" for more assistance.
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